This page explains how Angel Spark (“we”, “us”, “our”) collects and uses personal data, and how returns and refunds are handled when you shop with us.
🔐 Privacy Policy (UK GDPR)
1. Who We Are
Angel Spark operates as an independent UK-based online retailer offering beauty, personal care, and home products.
For data protection purposes, Angel Spark is the data controller of any personal information collected through this website.
2. Personal Data We Collect
We may collect and process the following information:
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Name
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Email address
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Billing and delivery address
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Phone number
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Order and payment details (payments are processed securely by third-party providers)
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Communications you send to us (emails, messages, enquiries)
We do not store full payment card details.
3. How We Use Your Information
We use your personal data to:
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Process and fulfil orders
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Deliver products to you
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Communicate about your order or enquiries
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Provide customer support
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Comply with legal and regulatory obligations
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Improve our website and services
We only process personal data where there is a lawful basis under UK GDPR.
4. Lawful Basis for Processing
Our lawful bases for processing your data include:
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Contract – to fulfil your order
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Legal obligation – accounting and compliance
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Legitimate interests – customer service and site improvement
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Consent – where you have opted in (e.g., marketing emails)
5. Data Sharing
We may share your data only where necessary with trusted third parties, including:
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Payment processors
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Delivery and courier services
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Website hosting and e-commerce platforms
These providers are required to handle your data securely and in accordance with data protection laws.
We do not sell your personal data.
6. Data Retention
We retain personal data only for as long as necessary to:
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Fulfil orders
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Meet legal, accounting, and tax requirements
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Resolve disputes or enforce agreements
7. Your Rights Under UK GDPR
You have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request erasure of your data (where applicable)
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Restrict or object to processing
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Request data portability
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Withdraw consent at any time (where consent applies)
To exercise your rights, contact us using the details above.
You also have the right to complain to the Information Commissioner’s Office (ICO).
8. Cookies
Angel Spark uses cookies and similar technologies to ensure the website functions properly and to improve user experience.
You may manage or disable cookies through your browser settings.
9. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
📦 Returns & Refunds Policy
10. Returns Eligibility
We want you to shop with confidence. You may request a return within 14 days of receiving your order, in line with UK Consumer Contracts Regulations.
To be eligible for a return:
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Items must be unused
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Items must be in original packaging
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Seals must be intact where applicable
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Proof of purchase is required
For hygiene and safety reasons, certain items such as opened skincare, cosmetics, or personal care products may not be returnable, unless faulty.
11. Faulty or Incorrect Items
If your item is:
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Faulty
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Damaged
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Incorrect
Please contact us within 48 hours of delivery with photos where possible, and we will arrange a replacement or refund in accordance with your statutory rights.
12. Refunds
Once a return is approved and received:
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Refunds are issued to the original payment method
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Processing time is typically 5–10 working days
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Original delivery costs are non-refundable unless the item is faulty
13. Return Shipping
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Customers are responsible for return postage unless the item is faulty or incorrect
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We recommend using a tracked service for returns
Return instructions will be provided upon your contact with us.
14. Contact Us
For privacy enquiries, returns, or refunds, please contact:
🌐 Website: angelspark.store